Firstly we would like to thank you for your continued support of our business and Australian manufacturing. The orders just haven't stopped as more and more people are working from home and the temperature is starting to fall across the country.
Some of our bootmakers are receiving unprecedented amounts of requests and as such their delivery times are currently longer than usual. They send a personal thank you to everyone and request you please be patient as they are working at full capacity including weekends and public holidays to fulfill all orders. Some orders are currently taking up to 14 business days to leave their factory. It seems Uggies are the new toilet paper!
Our preferred courier Australia Post is also reporting delays in their deliveries. The challenges presented by COVID-19 mean there are delays as they adopt additional safety measures to protect their staff and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
"Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off." - Australia Post
If you have any questions or queries regarding our product or supply we encourage you to get in touch with our super friendly team via the form located on our store’s contact page.
Gloomy news aside, we hope you have found what you’re looking for across our products so we can continue making uggies with love, keeping you warm and safe in the months ahead.